Adapt Asserts Unified Communications and Contact Center Leadership Through Strong First Half 2012 Sales

Adapt Telephony Services LLC, an Interactive Intelligence elite partner and systems integrator of a suite of unified IP business communications software, won significant new contracts the first six months of 2012 from diverse companies seeking to improve the customer and prospect experience across multiple interaction channels.

“We also are very pleased with overall activity levels of our clients,” says Jerry Brown, vice president of sales at Adapt.

Noting how clients continually embrace the breadth of applications provided by the Interactive Intelligence software platform, he adds the need for contact centers to deliver outstanding customer service “is more prevalent now than two years ago because our clients must build strategies to handle all of the different ways their own customers choose to communicate. It is no longer a voice world.”

He adds that Adapt clients “are expected to provide the same high levels of service whether it is a phone call or a web chat. And since nobody can predict the interaction method of their own customers, our clients must find a solution to enable their businesses to function as efficient as they once did with voice communications. We work with clients so they will optimize their investments in the most comprehensive communication platform in the marketplace.”

Adapt announced numerous wins, among them:

▪ Achieve Financial Credit Union - with 15,000 members in Connecticut and $105 million in assets

▪ Air Force Federal Credit Union - serving 40,000 members of the military worldwide and their families

▪ Andrews Federal Credit Union - with 98,000 members and assets approaching $900 million

▪ El Rio Community Health Center – a Tucson-area healthcare provider serving 73,000 patients annually

▪ PST Sales & Service - a developer of sales lead generation programs for advertisers and publishers

▪ Service Credit Union - financial institution with 165,000 members and more than $2 billion in assets

▪ Sikorsky Credit Union - Connecticut and Florida financial institution with assets exceeding $600 million

▪ State Department Federal Credit Union - chartered in 1935 and now serving 67,000 members worldwide

▪ Unitus Community Credit Union - serving 77,000 members located in Oregon and Washington

Adapt is a leader in selling, installing and supporting Customer Interaction Center® (CIC), the Interactive Intelligence all-in-one IP communications software suite. CIC provides contact center automation, enterprise IP telephony and business process automation functionality for mid-size to large organizations. CIC’s unique single-platform architecture based on open standards was designed to eliminate the cost and complexity introduced by multipoint products.

Earlier this year, Adapt introduced hundreds of clients to Interaction Mobilizer, the new software platform from Interactive Intelligence now bridging the gap between contact centers and the mobile customer base. According to Keith Dawson, principal analyst for enterprise telecoms at Ovum, an independent market analyst firm, the Mobilizer platform enables businesses to integrate back-end customer records and contact routing capabilities with data about a customer’s device and behavior in the mobile application.

“It will also simplify and speed up development of the applications themselves, creating a single, centralized code base for apps that run on multiple mobile operating systems,” Dawson notes. “It is Ovum’s view that this is a positive step for both enterprises and customers. It will help enterprises to move forward with the integration of customer care and mobility, and has the potential to significantly improve the mobile service experience for customers.”

About Adapt Telephony Services, LLC

Adapt Telephony Services, LLC, (www.teamadapt.com) is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. An Interactive Intelligence reseller since 1997, Adapt has deployed solutions at more than 300 sites for clients in financial services, insurance, health care, retail, manufacturing and outsourcing.