Andy Compas Named VP of Client Services at Allegiance

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that Andy Compas has joined the company as vice president of client services. Compas will direct the efforts of the account management and client care departments, including managing and cultivating existing customer relationships, responding to customer questions and issues, and guiding clients to achieve maximum return on investment (ROI) and satisfaction.

“Andy Compas will play a critical role in helping Allegiance be the industry leader in customer retention,” said Adam Edmunds, president and CEO of Allegiance. “His passion for excellence in customer satisfaction make him a perfect fit for heading up Allegiance’s daily client interactions. Allegiance is growing quickly, and Andy will create the processes needed to scale these important departments and help ensure customer success long-term.”

Compas has more than 20 years of sales and professional management experience and an impressive track record of success in helping service teams meet the needs of a diverse customer base. He is highly skilled in all aspects of client services including account and project management, business analysis, documentation and customer relations.

Compas came to Allegiance from Omniture, an online marketing and web analytics business unit within Adobe Systems Incorporated, where he strengthened and expanded the mid-market and enterprise account management teams and directed Adobe’s worldwide education training centers. Prior to Adobe, Compas founded and served as president and COO of BookWise and Company, Inc. He also directed a $45 million business as the U.S. general manager for Unicity International.

“I am excited about joining Allegiance and look forward to leveraging my technology, sales, marketing and management experience to further strengthen the Allegiance brand,” said Compas. “By working closely with customers to introduce new and innovative solutions into the market, I hope to become a trusted advisor to both Allegiance customers and partners.”

Allegiance Supporting Resources

1. Allegiance press room <http://www.allegiance.com/news/press.php>
2. Voice of the Customer Blog <http://blog.allegiance.com>
3. Become a Fan of Allegiance on Facebook <http://www.facebook.com/pages/South-Jordan-UT/Allegiance-Inc/87289901462>
4. Follow Allegiance on Twitter <http://twitter.com/allegiancetweet>
5. Allegiance customer success stories and white papers <http://www.allegiance.com/resources/document-library.php>

About Allegiance, Inc.

Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using Voice of Customer intelligence (VOCi™), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance’s multi-channel, 360 degree feedback collection includes ad-hoc, transaction, relationship, and customer experience surveys, solicited feedback through Web sites and phone, and unsolicited, unstructured feedback from social media. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009, and was named a “Top 10” by Software 500 in 2010. For more information about Allegiance, visit http://www.allegiance.com.