Bug#661677: Cronjob-Error: "Message: Can't locate Kernel/Scheduler.pm in @INC"

February 29th, 2012 - 03:40 am ET by Jan Phillip Greimann | Report spam
Package: otrs2
Version: 3.1.1+dfsg1-2
Severity: normal

Dear Maintainer,
i've upgraded otrs to the latest Version on testing repository, then manually to 3.1.1+dfsg1-2 beacause bug #661228 .
Because mail-reporting is activated in my otrs-cron-file, i become the follow error Message over and over again:



ERROR: OTRS-otrs.PostMasterMailbox.pl-80 Perl: 5.14.2 OS: linux Time: Wed Feb 29 05:10:09 2012

Message: Can't locate Kernel/Scheduler.pm in @INC (@INC contains: /usr/share/otrs/Custom /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/GenericInterface/Event/Handler.pm line 23.
BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/GenericInterface/Event/Handler.pm line 23.


Traceback (6319):
Module: Kernel::System::EventHandler::EventHandler (v1.9) Line: 212
Module: Kernel::System::EventHandler::EventHandlerTransaction (v1.9) Line: 274
Module: Kernel::System::Ticket::DESTROY (v1.540) Line: 7187
Module: (eval) (v1.13) Line: 266
Module: Kernel::System::MailAccount::POP3S::_Fetch (v1.13) Line: 266
Module: Kernel::System::MailAccount::POP3S::Fetch (v1.13) Line: 106
Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424
Module: main::Fetch (v1.4) Line: 180
Module: /usr/share/otrs/bin/otrs.PostMasterMailbox.pl (v1.4) Line: 93






Debian Release: wheezy/sid
APT prefers testing
APT policy: (500, 'testing')
Architecture: i386 (i686)

Kernel: Linux 2.6.26-2-vserver-686-bigmem (SMP w/2 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8) (ignored: LC_ALL set to en_US.UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages otrs2 depends on:
ii adduser 3.113+nmu1
ii apache2-mpm-worker [httpd-cgi] 2.2.22-1
ii dbconfig-common 1.8.47+nmu1
ii debconf [debconf-2.0] 1.5.41
ii libapache2-reload-perl 0.11-2
ii libauthen-sasl-perl 2.1500-1
ii libcrypt-passwdmd5-perl 1.3-10
ii libcss-minifier-perl 0.01-1
ii libdate-pcalc-perl 6.1-1+b2
ii libdbd-mysql-perl 4.020-1+b1
ii libdbi-perl 1.616-1+b2
ii libemail-valid-perl 0.187-1
ii libgd-graph-perl 1.44-6
ii libgd-text-perl 0.86-8
ii libio-stringy-perl 2.110-5
ii libjavascript-minifier-perl 1.05-1
ii libjs-jquery 1.7.1-1
ii libjs-jquery-ui 1.8.ooops.17+dfsg-1
ii libjs-prototype 1.7.0-2
ii libjs-yui 2.8.2r1~squeeze-1
ii libjson-perl 2.53-1
ii libmail-pop3client-perl 2.17-1
ii libmailtools-perl 2.08-1
ii libmime-tools-perl 5.502-1
ii libnet-imap-simple-perl 1.2030-1
ii libnet-imap-simple-ssl-perl 1.3-3
ii libnet-smtp-ssl-perl 1.01-3
ii libpdf-api2-perl 2.019-1
ii libsoap-lite-perl 0.714-1
ii libtext-csv-perl 1.21-1
ii libtext-diff-perl 1.41-1
ii libxml-feedpp-perl 0.43-1
ii libxml-parser-perl 2.41-1+b1
ii libyaml-perl 0.80-1
ii perl [libdigest-sha-perl] 5.14.2-7
ii ttf-dejavu-core 2.33-2
ii ttf-dejavu-extra 2.33-2
ii ucf 3.0025+nmu2

Versions of packages otrs2 recommends:
pn aspell 0.60.7~20110707-1
pn ispell 3.3.02-5
pn libapache-dbi-perl 1.11-1
pn mysql-server-5.1 [mysql-server] 5.1.58-1
pn procmail | maildrop <none>

Versions of packages otrs2 suggests:
pn libencode-hanextra-perl <none>
pn libnet-ldap-perl <none>
pn otrs2-doc-en | otrs2-doc-de <none>

otrs2/password-confirm: (password omitted)
otrs2/mysql/admin-pass: (password omitted)
otrs2/pgsql/app-pass: (password omitted)
otrs2/mysql/app-pass: (password omitted)
otrs2/app-password-confirm: (password omitted)
otrs2/pgsql/admin-pass: (password omitted)
otrs2/pgsql/manualconf:
otrs2/mysql/method: unix socket
otrs2/dbconfig-remove:
otrs2/upgrade-error: abort
otrs2/install-error: abort
otrs2/remove-error: abort
otrs2/pgsql/method: unix socket
otrs2/pgsql/authmethod-admin: ident
otrs2/remote/newhost:
otrs2/db/app-user: otrs
otrs2/internal/reconfiguring: false
otrs2/resetdbuser: true
otrs2/purge: false
otrs2/pgsql/changeconf: false
otrs2/pgsql/authmethod-user: ident
* otrs2/database-type: mysql
otrs2/pgsql/no-empty-passwords:
* otrs2/dbconfig-upgrade: true
otrs2/internal/skip-preseed: false
otrs2/remote/port:
otrs2/passwords-do-not-match:
otrs2/upgrade-backup: true
otrs2/db/dbname: otrs2
otrs2/pgsql/admin-user: postgres
otrs2/dbconfig-reinstall: false
otrs2/remote/host:
otrs2/db/basepath:
otrs2/missing-db-package-error: abort
* otrs2/dbconfig-install: true
otrs2/mysql/admin-user: root



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#1 Patrick Matthäi
March 01st, 2012 - 02:10 pm ET | Report spam
This is an OpenPGP/MIME signed message (RFC 2440 and 3156)

Am 29.02.2012 09:27, schrieb Jan Phillip Greimann:
Package: otrs2
Version: 3.1.1+dfsg1-2
Severity: normal

Dear Maintainer,
i've upgraded otrs to the latest Version on testing repository, then manually to 3.1.1+dfsg1-2 beacause bug #661228 .
Because mail-reporting is activated in my otrs-cron-file, i become the follow error Message over and over again:



ERROR: OTRS-otrs.PostMasterMailbox.pl-80 Perl: 5.14.2 OS: linux Time: Wed Feb 29 05:10:09 2012

Message: Can't locate Kernel/Scheduler.pm in @INC (@INC contains: /usr/share/otrs/Custom /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/GenericInterface/Event/Handler.pm line 23.
BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/GenericInterface/Event/Handler.pm line 23.


Traceback (6319):
Module: Kernel::System::EventHandler::EventHandler (v1.9) Line: 212
Module: Kernel::System::EventHandler::EventHandlerTransaction (v1.9) Line: 274
Module: Kernel::System::Ticket::DESTROY (v1.540) Line: 7187
Module: (eval) (v1.13) Line: 266
Module: Kernel::System::MailAccount::POP3S::_Fetch (v1.13) Line: 266
Module: Kernel::System::MailAccount::POP3S::Fetch (v1.13) Line: 106
Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424
Module: main::Fetch (v1.4) Line: 180
Module: /usr/share/otrs/bin/otrs.PostMasterMailbox.pl (v1.4) Line: 93




Comitted, will be fixed with the next upload

/*
Mit freundlichem Gruß / With kind regards,
Patrick Matthài
GNU/Linux Debian Developer

E-Mail:

*/







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