Bug#675344: otrs2: Issue with simultaneous pending tickets

Package: otrs2
Version: 3.1.5+dfsg1-2
Severity: normal


When multiple tickets are set to the same pending date and time, otrs seems
to have issues with those; not sure if those two are the only parts affected
but here is what have noticed:
- Only one of those events will show up in the "Upcoming events".
- No email will be sent to Ticket Reminder will be sent.

Please let me know if you need further infos on my installatioin.

Thank you,

Debian Release: 6.0.5
APT prefers stable
APT policy: (500, 'stable')
Architecture: amd64 (x86_64)

Kernel: Linux 2.6.32-028stab089.1 (SMP w/16 CPU cores)
Locale: LANG=en_US, LC_CTYPE=en_US (charmap=ISO-8859-1)
Shell: /bin/sh linked to /bin/bash

Versions of packages otrs2 depends on:
ii adduser 3.112+nmu2 add and remove users and groups
ii apache2-mpm-prefork 2.2.16-6+squeeze7 Apache HTTP Server - traditional n
ii dbconfig-common 1.8.46+squeeze.0 common framework for packaging dat
ii debconf [debconf-2.0 1.5.36.1 Debian configuration management sy
ii libapache2-reload-pe 0.10-2 Reload Perl modules when changed o
ii libauthen-sasl-perl 2.1500-1 Authen::SASL - SASL Authentication
ii libcrypt-passwdmd5-p 1.3-9 interoperable MD5-based crypt() fo
ii libcss-minifier-perl 0.01-1 Perl extension for minifying CSS
ii libdate-pcalc-perl 6.1-1 Perl module for Gregorian calendar
ii libdbd-mysql-perl 4.016-1 Perl5 database interface to the My
ii libdbi-perl 1.612-1 Perl Database Interface (DBI)
ii libemail-valid-perl 0.184-1 Perl module for checking the valid
ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5
ii libgd-text-perl 0.86-5 Text utilities for use with GD
ii libio-stringy-perl 2.110-4 Perl modules for IO from scalars a
ii libjavascript-minifi 1.05-1 Perl extension for minifying JavaS
ii libjs-jquery 1.7.1-1 JavaScript library for dynamic web
ii libjs-jquery-ui 1.8.ooops.20+dfsg-1 JavaScript UI library for dynamic
ii libjs-prototype 1.6.1-1 JavaScript Framework for dynamic w
ii libjs-yui 2.8.2r1~squeeze-1 Yahoo User Interface Library
ii libjson-perl 2.53-1 module for manipulating JSON-forma
ii libmail-pop3client-p 2.17-1 POP3 client module for perl
ii libmailtools-perl 2.06-1 Manipulate email in perl programs
ii libmime-tools-perl 5.428-1 Perl5 modules for MIME-compliant m
ii libnet-imap-simple-p 1.1900-1 Perl module to manage an IMAP acco
ii libnet-imap-simple-s 1.3-3 Subclass of Net::IMAP::Simple with
ii libnet-smtp-ssl-perl 1.01-2 SSL support for Net::SMTP
ii libpdf-api2-perl 0.73-1 module for creating or modifying P
ii libsoap-lite-perl 0.712-2 Perl implementation of a SOAP clie
ii libtext-csv-perl 1.18-1 comma-separated values manipulator
ii libtext-diff-perl 1.37-1 Perl module to find differences in
ii libxml-feedpp-perl 0.41-1 module to parse/write/merge/edit R
ii libxml-parser-perl 2.36-1.1+b1 Perl module for parsing XML files
ii libyaml-perl 0.71-1 YAML Ain't Markup Language
ii perl [libdigest-sha- 5.10.1-17squeeze3 Larry Wall's Practical Extraction
ii ttf-dejavu-core 2.31-1 Vera font family derivate with add
ii ttf-dejavu-extra 2.31-1 Vera font family derivate with add
ii ucf 3.0025+nmu1 Update Configuration File: preserv

Versions of packages otrs2 recommends:
pn aspell | ispell <none> (no description available)
ii libapache-dbi-perl 1.08-1 Connect apache server to database
ii mysql-server 5.1.61-0+squeeze1 MySQL database server (metapackage
ii mysql-server-5.1 [mysq 5.1.61-0+squeeze1 MySQL database server binaries and
pn procmail | maildrop <none> (no description available)

Versions of packages otrs2 suggests:
pn libencode-hanextra-perl <none> (no description available)
ii libjson-xs-perl 2.290-1 module for serializing/deserializi
ii libmail-imapclient-perl 3.29-1 Perl library for manipulating IMAP
pn libnet-ldap-perl <none> (no description available)
pn libnet-smtp-tls-butmaintained <none> (no description available)
ii libtext-csv-xs-perl 0.73-1 Perl C/XS module to process Comma-
pn otrs2-doc-en | otrs2-doc-de <none> (no description available)

otrs2/install-error: abort
otrs2/remove-error: abort
otrs2/pgsql/method: unix socket
otrs2/pgsql/authmethod-admin: ident
otrs2/db/app-user: otrs
otrs2/pgsql/changeconf: false
otrs2/pgsql/authmethod-user: ident
otrs2/internal/skip-preseed: false
otrs2/remote/port:
otrs2/upgrade-backup: true
otrs2/pgsql/admin-user: postgres
otrs2/db/dbname: otrs2
otrs2/dbconfig-reinstall: false
otrs2/db/basepath:
* otrs2/dbconfig-install: true
otrs2/pgsql/manualconf:
otrs2/mysql/method: unix socket
otrs2/dbconfig-remove:
otrs2/upgrade-error: abort
otrs2/remote/newhost:
otrs2/internal/reconfiguring: false
otrs2/purge: false
* otrs2/database-type: mysql
otrs2/pgsql/no-empty-passwords:
otrs2/dbconfig-upgrade: true
otrs2/passwords-do-not-match:
otrs2/remote/host:
otrs2/missing-db-package-error: abort
otrs2/mysql/admin-user: root



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