Error when making video call - (0x8100039d)

July 29th, 2009 - 11:45 am ET by REHelp | Report spam
I am running Windows Live Messenger Version 2009 (Build 14.0.8064.206) on
Windows Vista Business 64-bit. Please advise on how to resolve the following
error when trying to make a video call:

Messenger is not available right now. Please try again later. (0x8100039d)

I am not running McAfee Site Advisor and I have tried the following steps,
as detailed at the following site
(http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15235.entry) in an effort to resolve the issue:
1. Disabled the QoS Packet Scheduler
2. Ensured there were no third-party toolbars installed
3. Disabled IPSec

None of these resolved the issue.
In addition, I have gone to Tools/Audio and Video Setup... and verified that
my webcam is functioning properly.

I appreciate any suggestions or recommendations on resolving this problem
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#1 mtseau
November 09th, 2009 - 07:07 am ET | Report spam
Do you have VMware (or VirtualBox) installed on your machine? On my PC, I

1) disabled the VWware network cnnections VMnet1 and VWnet8
2) disabled the VirtualBox Host-Only Network (may not require)
3) exit and restart Windows Live Messenger.

The video call worked fine afterwards.

Regards,
Ming

"REHelp" wrote:

I am running Windows Live Messenger Version 2009 (Build 14.0.8064.206) on
Windows Vista Business 64-bit. Please advise on how to resolve the following
error when trying to make a video call:

Messenger is not available right now. Please try again later. (0x8100039d)

I am not running McAfee Site Advisor and I have tried the following steps,
as detailed at the following site
(http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15235.entry) in an effort to resolve the issue:
1. Disabled the QoS Packet Scheduler
2. Ensured there were no third-party toolbars installed
3. Disabled IPSec

None of these resolved the issue.
In addition, I have gone to Tools/Audio and Video Setup... and verified that
my webcam is functioning properly.

I appreciate any suggestions or recommendations on resolving this problem


Replies Reply to this message
#2 WLM(MSN)user
November 14th, 2009 - 05:35 pm ET | Report spam
Thanks mtseau!
Your suggestion solved my problem too.
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#3 DLG
November 26th, 2009 - 09:52 am ET | Report spam
Thanks mtseau!

Your suggestion solved my problem too.
Great job!
Replies Reply to this message
#4 mohsin
December 01st, 2009 - 01:47 pm ET | Report spam
Worked like a charm! :)

"REHelp" wrote:

I am running Windows Live Messenger Version 2009 (Build 14.0.8064.206) on
Windows Vista Business 64-bit. Please advise on how to resolve the following
error when trying to make a video call:

Messenger is not available right now. Please try again later. (0x8100039d)

I am not running McAfee Site Advisor and I have tried the following steps,
as detailed at the following site
(http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15235.entry) in an effort to resolve the issue:
1. Disabled the QoS Packet Scheduler
2. Ensured there were no third-party toolbars installed
3. Disabled IPSec

None of these resolved the issue.
In addition, I have gone to Tools/Audio and Video Setup... and verified that
my webcam is functioning properly.

I appreciate any suggestions or recommendations on resolving this problem


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