Outlook stopped receiving mail...

On Mon, 25 Jun 2012 18:07:52 -0700 (PDT), Mikey
wrote:

I'm running XP Pro, Outlook 2003 & have SBC Yahoo Business DSL as my
ISP.
I'm using outlook with my sbcglobal.net email & on Thursday, I stopped
receiving emails to Outlook.
They still come to iPhone & everything is current when going to the
webmail page.
I can test the account settings in Outlook & everything works just
fine - test email goes everywhere its supposed to, except for Outlook!
I have created a new profile, new email account, pst file, using
different combinations of each, all with the same result.
Error messages I am getting are;
'Receiving' reported an error (0x800CCC90) : Your incoming (POP3)
email server has reported an internal error. If you continue to
receive this message, contact your server administrator or ISP. The
server responded ; ERR inactivity time out.
I've also received the message that the connection to the server was
interrupted, with the error code (0x800CCC0F).
Server time out is set to 10 minutes.
I have also gone to webmail & taken every message from the time this
started to present time & moved them to a separate folder, thinking an
email message may have been causing it.
I have also disable NAV, thinking it may be part of the problem, but
no luck.
ATT's tech support is pretty useless, as 'they don't support' Outlook!
One last thing, another user in office is having no problems, the only
difference is that she's using Outlook Express.
Any suggestions?
Thanks!

What settings are you using for your mail server?

With a sbcglobal.net address, it looks like your server settings might
be as follows:

Incoming (POP3):
Account type: POP3
Server name: pop.sbcglobal.yahoo.com
Server port: 995, secure connection (SSL) checked
Username format:
(be sure you're using the email ID and the full domain, not just the
email ID)

Outgoing (SMTP):
Account type: SMTP
Server name: smtp.sbcglobal.yahoo.com
Server port: 465, secure connection (SSL) checked
Additional settings: Outgoing server (SMTP) requires authentication


Also, take a look at this site that tells how to enable Error Logging
in Outlook 2003. This can help you troubleshoot connection issues.
<http://office.microsoft.com/en-us/o...6.aspx>

On Jun 25, 10:30 pm, Char Jackson wrote:

On Mon, 25 Jun 2012 18:07:52 -0700 (PDT), Mikey
wrote:





>I'm running XP Pro, Outlook 2003 & have SBC Yahoo Business DSL as my
>ISP.
>I'm using outlook with my sbcglobal.net email & on Thursday, I stopped
>receiving emails to Outlook.
>They still come to iPhone & everything is current when going to the
>webmail page.
>I can test the account settings in Outlook & everything works just
>fine - test email goes everywhere its supposed to, except for Outlook!
>I have created a new profile, new email account, pst file, using
>different combinations of each, all with the same result.
>Error messages I am getting are;
>'Receiving' reported an error (0x800CCC90) : Your incoming (POP3)
>email server has reported an internal error. If you continue to
>receive this message, contact your server administrator or ISP. The
>server responded ; ERR inactivity time out.
>I've also received the message that the connection to the server was
>interrupted, with the error code (0x800CCC0F).
>Server time out is set to 10 minutes.
>I have also gone to webmail & taken every message from the time this
>started to present time & moved them to a separate folder, thinking an
>email message may have been causing it.
>I have also disable NAV, thinking it may be part of the problem, but
>no luck.
>ATT's tech support is pretty useless, as 'they don't support' Outlook!
>One last thing, another user in office is having no problems, the only
>difference is that she's using Outlook Express.
>Any suggestions?
>Thanks!

What settings are you using for your mail server?

With a sbcglobal.net address, it looks like your server settings might
be as follows:

Incoming (POP3):
Account type: POP3
Server name: pop.sbcglobal.yahoo.com
Server port: 995, secure connection (SSL) checked
Username format:
(be sure you're using the email ID and the full domain, not just the
email ID)

Outgoing (SMTP):
Account type: SMTP
Server name: smtp.sbcglobal.yahoo.com
Server port: 465, secure connection (SSL) checked
Additional settings: Outgoing server (SMTP) requires authentication

Also, take a look at this site that tells how to enable Error Logging
in Outlook 2003. This can help you troubleshoot connection issues.
<http://office.microsoft.com/en-us/o...og...>- Hide quoted text -

- Show quoted text -

I've had both of those, as well as new setting they said they were
going to be changing to, inbound.att.net (995) & outbound.att.net
(465), using SSL.
Let me try the logging...

On Jun 25, 10:30 pm, Char Jackson wrote:

On Mon, 25 Jun 2012 18:07:52 -0700 (PDT), Mikey
wrote:





>I'm running XP Pro, Outlook 2003 & have SBC Yahoo Business DSL as my
>ISP.
>I'm using outlook with my sbcglobal.net email & on Thursday, I stopped
>receiving emails to Outlook.
>They still come to iPhone & everything is current when going to the
>webmail page.
>I can test the account settings in Outlook & everything works just
>fine - test email goes everywhere its supposed to, except for Outlook!
>I have created a new profile, new email account, pst file, using
>different combinations of each, all with the same result.
>Error messages I am getting are;
>'Receiving' reported an error (0x800CCC90) : Your incoming (POP3)
>email server has reported an internal error. If you continue to
>receive this message, contact your server administrator or ISP. The
>server responded ; ERR inactivity time out.
>I've also received the message that the connection to the server was
>interrupted, with the error code (0x800CCC0F).
>Server time out is set to 10 minutes.
>I have also gone to webmail & taken every message from the time this
>started to present time & moved them to a separate folder, thinking an
>email message may have been causing it.
>I have also disable NAV, thinking it may be part of the problem, but
>no luck.
>ATT's tech support is pretty useless, as 'they don't support' Outlook!
>One last thing, another user in office is having no problems, the only
>difference is that she's using Outlook Express.
>Any suggestions?
>Thanks!

What settings are you using for your mail server?

With a sbcglobal.net address, it looks like your server settings might
be as follows:

Incoming (POP3):
Account type: POP3
Server name: pop.sbcglobal.yahoo.com
Server port: 995, secure connection (SSL) checked
Username format:
(be sure you're using the email ID and the full domain, not just the
email ID)

Outgoing (SMTP):
Account type: SMTP
Server name: smtp.sbcglobal.yahoo.com
Server port: 465, secure connection (SSL) checked
Additional settings: Outgoing server (SMTP) requires authentication

Also, take a look at this site that tells how to enable Error Logging
in Outlook 2003. This can help you troubleshoot connection issues.
<http://office.microsoft.com/en-us/o...og...>- Hide quoted text -

- Show quoted text -

WHat am Iooking for?
I see alot of this;

2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation started
(flags = 00000001)
2012.06.26 01:44:13 Laurie L Pleasant Email: UploadItems: 0 messages
to send
2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation completed
2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation started
(flags = 00000030)
2012.06.26 01:44:13 Laurie L Pleasant Email: DoPOPDownload(flags 00000030, max msg = ffffffff): full items
2012.06.26 01:44:13 POP3 (inbound.att.net): Begin execution
2012.06.26 01:44:13 POP3 (inbound.att.net): Initial blob
= 12.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA0ESHKBZQY9sUetugk
2012.06.26 01:44:13 POP3 (inbound.att.net): +BAD1Ak0UAAA16SJCG5wSWJQ/
+j1w
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA6mSBdvIgqK1h4LnGA
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8WSBdulgeVBCwwffw
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8lSITgLQbaV2bAgwQ
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAADARyJPYwpQDQQPSoo
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAG3SGEfRAynERFYdRY
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAGPR7HeRgSikwClEGI

Then a bunch of stuff like this;

2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45761 8772
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45762 16314
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45763 9390
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45764 8088
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45765 34402
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45766 23290
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45767 96960
2012.06.26 02:05:26 POP3 (inbound.att.net): Connected to host
2012.06.26 02:05:26 POP3 (inbound.att.net): Disconnected from host
2012.06.26 02:05:26 POP3 (inbound.att.net): No blob changes
= 12.06.26 02:05:26 POP3 (inbound.att.net):
12.06.26 02:05:26 POP3 (inbound.att.net): End execution
2012.06.26 02:05:26 Laurie L Pleasant Email: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2012.06.26 02:05:26 Laurie L Pleasant Email: Synch operation completed
2012.06.26 02:05:26 Resource manager terminated


Does that mean anything to you?

I have Norton Antivirus - been using that for a while with no problems
& even turned off the email scanning to see if that was causing
anything.

On Jun 26, 12:14 am, Mikey wrote:

On Jun 25, 10:30 pm, Char Jackson wrote:





> On Mon, 25 Jun 2012 18:07:52 -0700 (PDT), Mikey
> wrote:

> >I'm running XP Pro, Outlook 2003 & have SBC Yahoo Business DSL as my
> >ISP.
> >I'm using outlook with my sbcglobal.net email & on Thursday, I stopped
> >receiving emails to Outlook.
> >They still come to iPhone & everything is current when going to the
> >webmail page.
> >I can test the account settings in Outlook & everything works just
> >fine - test email goes everywhere its supposed to, except for Outlook!
> >I have created a new profile, new email account, pst file, using
> >different combinations of each, all with the same result.
> >Error messages I am getting are;
> >'Receiving' reported an error (0x800CCC90) : Your incoming (POP3)
> >email server has reported an internal error. If you continue to
> >receive this message, contact your server administrator or ISP. The
> >server responded ; ERR inactivity time out.
> >I've also received the message that the connection to the server was
> >interrupted, with the error code (0x800CCC0F).
> >Server time out is set to 10 minutes.
> >I have also gone to webmail & taken every message from the time this
> >started to present time & moved them to a separate folder, thinking an
> >email message may have been causing it.
> >I have also disable NAV, thinking it may be part of the problem, but
> >no luck.
> >ATT's tech support is pretty useless, as 'they don't support' Outlook!
> >One last thing, another user in office is having no problems, the only
> >difference is that she's using Outlook Express.
> >Any suggestions?
> >Thanks!

> What settings are you using for your mail server?

> With a sbcglobal.net address, it looks like your server settings might
> be as follows:

> Incoming (POP3):
> Account type: POP3
> Server name: pop.sbcglobal.yahoo.com
> Server port: 995, secure connection (SSL) checked
> Username format:
> (be sure you're using the email ID and the full domain, not just the
> email ID)

> Outgoing (SMTP):
> Account type: SMTP
> Server name: smtp.sbcglobal.yahoo.com
> Server port: 465, secure connection (SSL) checked
> Additional settings: Outgoing server (SMTP) requires authentication

> Also, take a look at this site that tells how to enable Error Logging
> in Outlook 2003. This can help you troubleshoot connection issues.
> <http://office.microsoft.com/en-us/o...og...>- Hide quoted text -

> - Show quoted text -

I've had both of those, as well as new setting they said they were
going to be changing to, inbound.att.net (995) & outbound.att.net
(465), using SSL.
Let me try the logging...- Hide quoted text -

- Show quoted text -

WHat am Iooking for?
I see alot of this;

2012.06.26 01:44:13 User Email: Synch operation started
(flags = 00000001)
2012.06.26 01:44:13 User Email: UploadItems: 0 messages
to send
2012.06.26 01:44:13 User Email: Synch operation completed
2012.06.26 01:44:13 User Email: Synch operation started
(flags = 00000030)
2012.06.26 01:44:13 User Email: DoPOPDownload(flags 00000030, max msg = ffffffff): full items
2012.06.26 01:44:13 POP3 (inbound.att.net): Begin execution
2012.06.26 01:44:13 POP3 (inbound.att.net): Initial blob
= 12.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA0ESHKBZQY9sUetugk
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA16SJCG5wSWJQ/
+j1w
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA6mSBdvIgqK1h4LnGA
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8WSBdulgeVBCwwffw
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8lSITgLQbaV2bAgwQ
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAADARyJPYwpQDQQPSoo
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAG3SGEfRAynERFYdRY
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAGPR7HeRgSikwClEGI


Then a bunch of stuff like this;


2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45761 8772
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45762 16314
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45763 9390
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45764 8088
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45765 34402
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45766 23290
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45767 96960
2012.06.26 02:05:26 POP3 (inbound.att.net): Connected to host
2012.06.26 02:05:26 POP3 (inbound.att.net): Disconnected from host
2012.06.26 02:05:26 POP3 (inbound.att.net): No blob changes
= 12.06.26 02:05:26 POP3 (inbound.att.net):
12.06.26 02:05:26 POP3 (inbound.att.net): End execution
2012.06.26 02:05:26 user Email: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2012.06.26 02:05:26 user Email: Synch operation completed
2012.06.26 02:05:26 Resource manager terminated


Does that mean anything to you?


I have Norton Antivirus - been using that for a while with no
problems
& even turned off the email scanning to see if that was causing
anything.

On Tue, 26 Jun 2012 00:37:53 -0700 (PDT), Mikey
wrote:

On Jun 25, 10:30 pm, Char Jackson wrote:

On Mon, 25 Jun 2012 18:07:52 -0700 (PDT), Mikey
wrote:





>I'm running XP Pro, Outlook 2003 & have SBC Yahoo Business DSL as my
>ISP.
>I'm using outlook with my sbcglobal.net email & on Thursday, I stopped
>receiving emails to Outlook.
>They still come to iPhone & everything is current when going to the
>webmail page.
>I can test the account settings in Outlook & everything works just
>fine - test email goes everywhere its supposed to, except for Outlook!
>I have created a new profile, new email account, pst file, using
>different combinations of each, all with the same result.
>Error messages I am getting are;
>'Receiving' reported an error (0x800CCC90) : Your incoming (POP3)
>email server has reported an internal error. If you continue to
>receive this message, contact your server administrator or ISP. The
>server responded ; ERR inactivity time out.
>I've also received the message that the connection to the server was
>interrupted, with the error code (0x800CCC0F).
>Server time out is set to 10 minutes.
>I have also gone to webmail & taken every message from the time this
>started to present time & moved them to a separate folder, thinking an
>email message may have been causing it.
>I have also disable NAV, thinking it may be part of the problem, but
>no luck.
>ATT's tech support is pretty useless, as 'they don't support' Outlook!
>One last thing, another user in office is having no problems, the only
>difference is that she's using Outlook Express.
>Any suggestions?
>Thanks!

What settings are you using for your mail server?

With a sbcglobal.net address, it looks like your server settings might
be as follows:

Incoming (POP3):
Account type: POP3
Server name: pop.sbcglobal.yahoo.com
Server port: 995, secure connection (SSL) checked
Username format:
(be sure you're using the email ID and the full domain, not just the
email ID)

Outgoing (SMTP):
Account type: SMTP
Server name: smtp.sbcglobal.yahoo.com
Server port: 465, secure connection (SSL) checked
Additional settings: Outgoing server (SMTP) requires authentication

Also, take a look at this site that tells how to enable Error Logging
in Outlook 2003. This can help you troubleshoot connection issues.
<http://office.microsoft.com/en-us/o...og...>- Hide quoted text -

- Show quoted text -

WHat am Iooking for?
I see alot of this;

2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation started
(flags = 00000001)
2012.06.26 01:44:13 Laurie L Pleasant Email: UploadItems: 0 messages
to send
2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation completed
2012.06.26 01:44:13 Laurie L Pleasant Email: Synch operation started
(flags = 00000030)
2012.06.26 01:44:13 Laurie L Pleasant Email: DoPOPDownload(flags >00000030, max msg = ffffffff): full items
2012.06.26 01:44:13 POP3 (inbound.att.net): Begin execution
2012.06.26 01:44:13 POP3 (inbound.att.net): Initial blob
==>2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA0ESHKBZQY9sUetugk
2012.06.26 01:44:13 POP3 (inbound.att.net): +BAD1Ak0UAAA16SJCG5wSWJQ/
+j1w
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA6mSBdvIgqK1h4LnGA
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8WSBdulgeVBCwwffw
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAA8lSITgLQbaV2bAgwQ
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAADARyJPYwpQDQQPSoo
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAG3SGEfRAynERFYdRY
2012.06.26 01:44:13 POP3 (inbound.att.net):
+BAD1Ak0UAAAGPR7HeRgSikwClEGI

Then a bunch of stuff like this;

2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45761 8772
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45762 16314
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45763 9390
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45764 8088
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45765 34402
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45766 23290
2012.06.26 02:05:26 POP3 (inbound.att.net): <rx> 45767 96960
2012.06.26 02:05:26 POP3 (inbound.att.net): Connected to host
2012.06.26 02:05:26 POP3 (inbound.att.net): Disconnected from host
2012.06.26 02:05:26 POP3 (inbound.att.net): No blob changes
==>2012.06.26 02:05:26 POP3 (inbound.att.net):
=>2012.06.26 02:05:26 POP3 (inbound.att.net): End execution
2012.06.26 02:05:26 Laurie L Pleasant Email: ReportStatus:
RSF_COMPLETED, hr = 0x00000000
2012.06.26 02:05:26 Laurie L Pleasant Email: Synch operation completed
2012.06.26 02:05:26 Resource manager terminated


Does that mean anything to you?

Not really, sorry. Obviously, during that run there was nothing to
upload/send, but the download/receive portion of the session looks a
bit like it was transferring some data. Maybe a complete log from the
start of a sync to the end of that sync will reveal some hints.

I have Norton Antivirus - been using that for a while with no problems
& even turned off the email scanning to see if that was causing
anything.

That's certainly a red flag, especially the fact that you had email
scanning enabled.