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usb printer, boot hang problem

July 12th, 2012 - 01:09 pm ET by Todd | Report spam
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Hi All,

I delivered a new XP computer to a customer yesterday. I noticed
that it hung on boot at the part with the four blue blocks going
back and forth. It did boot into safe mode.

As it transpired, boot would hand whenever I had her HP Photosmart
6210 printer's USB cable plugged in. This before I even installed
the print drivers. Unplug the cable, press the one fingered reset
and XP boots without a problem.

After it booted up, I plugged in the USB cable, downloaded and installed
the HP6210 print drivers. Prints fine. Still hangs
on reboot, unless your pull the cable out till XP is booted up.

I have an extra PCI slot. I was thinking of installing a PCI
four port USB adapter and plugging the printer into that.
The idea being that the drivers won't kick in till XP is
further along in the boot. Otherwise, I think it is time for
a new printer.

What do you all think?

Many thanks,
-T
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#1 Good Guy
July 12th, 2012 - 01:37 pm ET | Report spam
On 12/07/2012 18:09, Todd wrote:
Hi All,

I delivered a new XP computer to a customer yesterday. I noticed
that it hung on boot at the part with the four blue blocks going
back and forth. It did boot into safe mode.

As it transpired, boot would hand whenever I had her HP Photosmart
6210 printer's USB cable plugged in. This before I even installed
the print drivers. Unplug the cable, press the one fingered reset
and XP boots without a problem.

After it booted up, I plugged in the USB cable, downloaded and installed
the HP6210 print drivers. Prints fine. Still hangs
on reboot, unless your pull the cable out till XP is booted up.

I have an extra PCI slot. I was thinking of installing a PCI
four port USB adapter and plugging the printer into that.
The idea being that the drivers won't kick in till XP is
further along in the boot. Otherwise, I think it is time for
a new printer.

What do you all think?

Many thanks,
-T



It looks like the boot sequence needs to be changed. Go into your bios
and make HD as the first drive to boot from.

The USB ports these days on all new machines are capable of hosting
bootable drives like flash drives so you need to be make sure the boot
sequence is correct.

Hope this helps but post back if this didn,t solve anything.



Good Guy
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#2 Todd
July 12th, 2012 - 02:30 pm ET | Report spam
On 07/12/2012 10:37 AM, Good Guy wrote:
On 12/07/2012 18:09, Todd wrote:
Hi All,

I delivered a new XP computer to a customer yesterday. I noticed
that it hung on boot at the part with the four blue blocks going
back and forth. It did boot into safe mode.

As it transpired, boot would hand whenever I had her HP Photosmart
6210 printer's USB cable plugged in. This before I even installed
the print drivers. Unplug the cable, press the one fingered reset
and XP boots without a problem.

After it booted up, I plugged in the USB cable, downloaded and installed
the HP6210 print drivers. Prints fine. Still hangs
on reboot, unless your pull the cable out till XP is booted up.

I have an extra PCI slot. I was thinking of installing a PCI
four port USB adapter and plugging the printer into that.
The idea being that the drivers won't kick in till XP is
further along in the boot. Otherwise, I think it is time for
a new printer.

What do you all think?

Many thanks,
-T



It looks like the boot sequence needs to be changed. Go into your bios
and make HD as the first drive to boot from.

The USB ports these days on all new machines are capable of hosting
bootable drives like flash drives so you need to be make sure the boot
sequence is correct.

Hope this helps but post back if this didn,t solve anything.



I "usually" set the bios to boot CD first, then HD. Turn all
other boots off. But ... I will double check.

Thank you,
-T
Replies Reply to this message
#3 Todd
July 12th, 2012 - 03:02 pm ET | Report spam
On 07/12/2012 10:37 AM, Good Guy wrote:
On 12/07/2012 18:09, Todd wrote:
I delivered a new XP computer to a customer yesterday. I noticed
that it hung on boot at the part with the four blue blocks going
back and forth. It did boot into safe mode.

As it transpired, boot would hand whenever I had her HP Photosmart
6210 printer's USB cable plugged in. This before I even installed
the print drivers. Unplug the cable, press the one fingered reset
and XP boots without a problem.



It looks like the boot sequence needs to be changed. Go into your bios
and make HD as the first drive to boot from.



Wait a minute. This is not a boot sequence issue. XP hangs in the
middle of its boot, meaning bios booted into the hard drive. If
this were a boot sequence issue, XP would have never started.

I kept scratching my head thinking something was wrong.

Anyway, I really appreciate your help! Thank you.

-T
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#4 Paul
July 12th, 2012 - 03:57 pm ET | Report spam
Todd wrote:
On 07/12/2012 10:37 AM, Good Guy wrote:
On 12/07/2012 18:09, Todd wrote:
I delivered a new XP computer to a customer yesterday. I noticed
that it hung on boot at the part with the four blue blocks going
back and forth. It did boot into safe mode.

As it transpired, boot would hand whenever I had her HP Photosmart
6210 printer's USB cable plugged in. This before I even installed
the print drivers. Unplug the cable, press the one fingered reset
and XP boots without a problem.





It looks like the boot sequence needs to be changed. Go into your bios
and make HD as the first drive to boot from.



Wait a minute. This is not a boot sequence issue. XP hangs in the
middle of its boot, meaning bios booted into the hard drive. If
this were a boot sequence issue, XP would have never started.

I kept scratching my head thinking something was wrong.

Anyway, I really appreciate your help! Thank you.

-T



If the printer has a "media port", like room for an SD card or
the like, the OS can think the printer is actually a disk drive.

And perhaps your USB card will help that, not really sure though.

WinXP could still fire up the PCI USB, see the device on the printer,
and hang. As a test, perhaps you could disable the printer and whatever
it's presenting in Device Manager, try a reboot, and see if it still
gets stuck. Maybe you can figure out what part of it is a source
of irritation.

Paul
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#5 Smirnoff
July 13th, 2012 - 01:18 am ET | Report spam
"Todd" wrote in message
news:jtn0c4$iak$
Hi All,

I delivered a new XP computer to a customer yesterday. I noticed
that it hung on boot at the part with the four blue blocks going
back and forth. It did boot into safe mode.

As it transpired, boot would hand whenever I had her HP Photosmart
6210 printer's USB cable plugged in. This before I even installed
the print drivers. Unplug the cable, press the one fingered reset
and XP boots without a problem.

After it booted up, I plugged in the USB cable, downloaded and installed
the HP6210 print drivers. Prints fine. Still hangs
on reboot, unless your pull the cable out till XP is booted up.

I have an extra PCI slot. I was thinking of installing a PCI
four port USB adapter and plugging the printer into that.
The idea being that the drivers won't kick in till XP is
further along in the boot. Otherwise, I think it is time for
a new printer.

What do you all think?

Many thanks,
-T



Most USB printers I have had dealings with require the drivers/CD to be
installed before the printer is plugged in. During install a dialogue box
asks you to turn on/plug in the printer and then it is "found".
It may be worth uninstalling the drivers and then trying the "drivers first"
approach.
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