Aqua North Carolina Launches New Water Service Notification System, Encourages Customers to Update Contact Information

Aqua North Carolina, Inc. (Aqua) recently launched Aqua Notify, a new notification system to inform customers about local water service issues faster and more efficiently. Aqua Notify automatically alerts customers by phone, email, or text message about water main breaks, precautionary boil advisories, and other service issues.

“Aqua Notify will help us inform our customers faster in case of an emergency, a temporary water disruption, or other situations that affect their service,” said Aqua President Tom Roberts. “We know our customers are busy. Now, we can get important information about their water service to them even when they’re not at home.”

Aqua encourages customers to log on to www.aquaamerica.com and click on “Aqua Notify” or, for customers without Internet access, call 877.987.2782 to tell Aqua how they would like to be notified about local water service issues in the future. Customers can choose their preferred method of contact — email, phone call, or text message.

While visiting www.aquaamerica.com, customers can also enroll in Aqua’s new paperless billing service, Aqua Online, and enjoy the convenience of viewing and paying their monthly bills online.

Aqua provides water and wastewater service to more than 250,000 residents in 51 counties throughout North Carolina.