Attensity Selects ISYS Document Filters to Strengthen Customer Experience Management Solutions with High-Performance Extraction of Unstructured Content

ISYS^® Search Software (http://www.isys-search.com), a global leader in embedded search and universal information access solutions, today announced Attensity has selected ISYS Document Filters to provide embedded text extraction capabilities for its suite of customer experience management solutions.

Attensity’s applications are designed to help companies “listen, analyze, relate and act” on customer intelligence, which is often found in silos across the enterprise or dispersed among online channels, such as blogs and social media networks. By selecting ISYS Document Filters to replace Oracle’s Outside In, Attensity’s solutions can extract full-text and make meaning of content found in these unstructured sources.

“A lot is being made of the ‘big data’ challenge and how enterprises should be accounting for the massive amount of unstructured content, both inside and outside the firewall,” said Scott Coles, CEO, ISYS Search Software. “Part of addressing this challenge is understanding the voice of the customer, and Attensity is clearly taking a leadership role in this market. By selecting ISYS Document Filters for unstructured content extraction, we believe Attensity gains a significant competitive advantage that further extends its lead.”

“I have licensed every document filtering technology available on the market today at one point or another," said Ian Hersey, Attensity's CTO and EVP, Products, "and not only does ISYS have a very competitive product offering, they are really easy to do business with. I am really happy with our partnership.”

ISYS Document Filters is one of only three commercial solutions available for comprehensive text extraction and rendering. In comparison to alternatives from the two major infrastructure vendors, ISYS is the only company actively investing in R&D and innovating according to customer requirements. The technology has already been implemented by several industry leaders, such as Sybase (An SAP Company), Mark Logic, Equivio, SAIC TeraText and more. Key capabilities of ISYS Document Filters include:

• Enterprise Format Support: More than 400 common and legacy file and email formats supported, plus archives and containers such as ZIPs and MSGs.
• Deep Inspection of Content: Mine previously hidden content, including Tracked Changes, Comments, Notes, Annotations and Embedded Web Links.
• Comprehensive Platform Coverage: Windows, Linux, Mac OS, Solaris, HP-UX, AIX.
• Full Support: High-definition rendering of text and coverage of all character sets and encodings, including Unicode.

Additional information about ISYS Document Filters is available by visiting the ISYS Search Software website.

About Attensity

Attensity™ helps the world’s leading brands leverage customer conversations as a business asset. Using Attensity’s integrated suite of customer analytics and response applications, organizations can tap the wealth of data stored in both internal and online sources, and use that information to improve the customer experience with their brands. Attensity’s award-winning Customer Experience Management (CEM) solutions are built on a massively scalable text analytics platform that enables organizations to listen, analyze, relate and act on customer conversations, no matter where they take place. From its headquarters in Palo Alto, Calif., and Kaiserslautern, Germany, Attensity is powering the customer experience strategies of companies such as Charles Schwab, Citigroup, HP, JetBlue, Lloyd’s Banking Group, Siemens, Starwood Resorts, Travelocity and Whirlpool. Visit www.attensity.com and follow the company at blog.attensity.com, on Twitter @Attensity, and on facebook.com/Attensity.

About ISYS Search Software

ISYS Search Software is a global leader in embedded search and universal information access solutions. Our innovations in enterprise search power the world’s leading information management providers, including Sybase (an SAP Company), MarkLogic, Attensity, EMC, HP, Reveal and Bridgeline Digital. The ISYS suite of enterprise search also enables the virtual aggregation of corporate knowledge, providing a single point of access to information that resides across workstations, files shares, intranets, databases and enterprise systems. A pioneer in enterprise search, ISYS has served more than 16,000 organizations worldwide. Additional information is available at www.isys-search.com.

ISYS and the ISYS logo are registered trademarks or trademarks of ISYS Search Software Inc. All other trademarks are the property of their respective owners.