Axios Systems Experiences Strong Momentum in Abu Dhabi

Axios Systems, the leading provider of IT Service Management (ITSM) and pioneer in automated ITIL support, today announced increased adoption of its assyst ITSM software solution in Abu Dhabi, expanding upon previous successes achieved within the Gulf Co-operative Council (GCC). With offices in Abu Dhabi and Dubai Internet City, Axios Systems has been instrumental in helping multinational and government entities worldwide respond to the challenge of delivering best practices in IT Service Management.

Recent customer successes include engagements with renowned UAE based organizations including C4 Advanced Solutions and Daman National Health in Abu Dhabi and Al Nisr Publishing in Dubai. Additional GCC-based customers consist of Arab Bank in Jordan, Saudi Hollandi Bank in Saudi Arabia, Bank Al Jazira in Jeddah, Qatar Petroleum in Qatar and Sultan Centre in Kuwait, amongst others.

Edward Capaldi, head of IT, Gulf News of Al Nisr Publishing commented, “Axios scored highly with assyst, but it was the provider’s focus on our processes and their consulting strength that swayed our decision. The implementation process was excellent, especially the training Axios provided. The ongoing assistance provided by the consultants has been attentive and proactive, always listening to our needs and requirements. Setting KPIs between Axios’ delivery and support teams and the IT department ensured successful delivery. assyst combined with the ITIL training allows for setting measurable KPIs that enable us to focus on providing extreme customer satisfaction.”

Axios Systems’ assyst enables faster, more cost efficient delivery and support of IT services. Based on the ITIL framework, assyst is an out-of-the-box solution which incorporates best-in-class ITSM features to meet the complex IT management demands of large organizations. The award-winning solution provides many benefits including improved help/service desk effectiveness, optimized IT infrastructure efficiency, reduced total cost of IT ownership and a rapid return on investment (ROI). Unlike other ITSM products, assyst offers multi-lingual capabilities, including Arabic, the official language of Abu Dhabi.

“There is great opportunity for us in Abu Dhabi based on the customer success we have already experienced and the fact it is still a rapidly evolving economy,” said Markos Symeonides, executive vice president, Axios Systems. “With Axios, organizations can accelerate IT maturity as they grow while also optimizing output and productivity, paving the way for technological advancement and phased quality growth.”

According to the Forrester Research, Inc. “…when ITSM practices are performed well; the organization attains a superior level of productivity, quality and cost control, and therefore enjoys a much stronger reputation with its business stakeholders. The conclusion is that an ITSM-enabled IT functions are more valuable to the business than one that has not embraced ITSM.”¹

For more information on Axios Systems, please go to www.axiossystems.com or follow us on Twitter @Axios_Systems.

About Axios Systems

Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. The company was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support, and has been solely focused on ITSM for nearly 25 years. The company’s award-winning assyst solution enables organizations to transition toward the next generation of ITSM and Service Desks, while significantly improving Service Delivery, optimizing IT infrastructure efficiency, lowering total cost of IT ownership and ensuring significant return on investment. Viewed as ITSM experts with 20 offices covering over 50 countries, Axios has a higher-than-average customer retention rate, working with more than 1000 organizations across the globe. For more information on Axios Systems and assyst, visit www.axiossystems.com.

¹ Forrester Research, “The State Of IT Service Management In 2011,” November 4, 2011