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BCM 2007 crashes when accessing contacts brought in from ACT 2007

April 06th, 2008 - 10:18 am ET by PhilJ | Report spam
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I am trying to import two separate ACT 2007(9) databases into BCM 2007. I
have SP1. Am following Lon Orenstein's book and paper where I can. I am
hitting three problems:

First database contact 1634 entries:
a) When I ask BCM to add additional fields the conversion stops with an
error part way through

b) If I remove the request to use additional fields BCM stops processing the
database after 1272 entries. I can convert these but it is obviously not
them all. I can see the names in the "Phone list" and can see the accounts
in the Account list. But if I click on any entry (accoubnt or contact)
OUTLOOK (BCM) immediately crashes.

c) If I import a different database (1082 entries) I can see them in BCM
(but only 1060 of them) . Again when I click on any contact or account
OUTLOOK crashes.

Really frustrating

I have run the ACT database utilities to clean up teh database both from
within act and sepatarely

Anyone any ideas?

Phil
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#1 Jenny
April 14th, 2008 - 10:41 am ET | Report spam
Thanks guys - it's really strange that Thursday, all of a sudden, I was able
to click on may BCM accounts & contacts folders. Every time I clicked on them
though, I got this box that popped up saying something about not shutting
down correctly. I would have to click ok and I was able to continue on with
my project. This happened every time I clicked on a folder. Now today, BCM
crashes my whole Outlook again if I click on anything that has to do with BCM.

As far as my ACT records, I have them all imported. My only issues were that
the dates of my letter files & notes did not import correctly. The dates
changed to the date of my import vs. the date that I entered it in ACT. All
my sales calls/appts dates imported correctly though.

I may have to figure out a different contact manager. My IT Guy doesn't want
me to go back to ACT - he says my version is unsupported and they keep
changing hands. We are thinking about trying the free Tiger contact manager.

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