iQor Featured on Cover of Inbound Magazine

iQor, a provider of intelligent customer interaction and outsourcing solutions, is featured in the most recent issue of Inbound Magazine, the premier publication for topics impacting the contact center industry.

The article, titled “A Snapshot of Operations Excellence: iQor,” focuses on iQor’s commitment to investing in people and technology and the tools it uses to exceed customer expectations:

“iQor is definitely a mature organization when it comes to people, process, and technology. The focus on agent attrition, QA, technology, and customer relationships drives the culture at iQor. It is a balance of analytics and data, with a strong team approach to people.”

“iQor has undergone a dramatic transformation in the last few years,” said Norm Merritt, President and CEO, iQor. “We are honored to have one of the leading customer care publications in the world, Inbound Magazine, recognize this change and our efforts to use technology, real-time analytics and unique approaches to talent management to deliver exceptional customer experiences for our clients.”

Both the Inbound Magazine article and a companion podcast are available online (free log-in required).

About iQor

Headquartered in New York City, iQor is a global provider of intelligent customer interaction and outsourcing solutions with 14,000 employees in 31 Centers of Excellence dedicated to understanding each customer’s DNA. Using data science and real-time analytics intelligence, iQor delivers extraordinary customer experiences that enhance revenue while promoting and protecting its clients’ brands. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. For more information, please visit www.iqor.com.