ISI Enhances Translation Project Management with New Online Portal Offering Clients Real-Time Status Updates, Unlimited Document Repository, Bank-Level Security

ISI Translation Services (www.ISITrans.com) today unveiled enhancements to its Flow online portal, making it easier and more convenient for companies of any size to manage one or multiple translation projects from start to finish online – important capabilities as companies increase the volume of translations overall and continue to shift more of their language work to ISI.

Because the portal is Web-based, clients can access it from any browser at any time – no software needed. The dashboard enables customers to request project quotes, upload source documents and reference materials of any size, provide detailed project instructions, approve quotations, track status with real-time system-generated email notifications, and download completed translations. ISI’s Flow will allow for more flexibility to create customized reports on all translation work with ISI.

ISI’s portal is as secure as a bank’s website, meeting the most stringent privacy, encryption and security requirements, such as those required by HIPAA.

With access to detailed analytics, ISI can retrieve and organize data any way clients choose – making it easy to comply with reporting requirements, explain budgets or spot trends in their own use of language services. Companies can request reports on how many words they’re translating into each language, percentage of limited-English proficient (LEP) people they have in their member or customer pools, most-requested languages, average turn-around times, average amount spent per document or per language, and much more.

Eliminating a common pain point for any company needing to share or store large files, ISI’s new portal includes an unlimited document repository that gives clients secure online storage with no limits, no restrictions and safe access to files for any compliance requirements – where clients can keep their source documents and previously translated materials easily accessible at all times. The portal enables fast upload and download of huge files that email can’t handle – and it’s faster, more reliable and far more secure than file transfer protocol (FTP).

“We’ve always offered a concierge approach to customer service and this new portal extends that,” said George Rimalower, ISI founder and president. “We’re giving companies a secure, easy way to manage every aspect of their translations – from project workflow to the documents themselves. In addition – and most important – clients will still have their dedicated single-point project managers who remain intimately involved at every stage of every project. Our boutique approach means clients get the benefits of the latest automated tools along with real people helping them every step of the way.

“Companies are increasing the amount of material they want translated, seeing the benefits of going beyond what’s required by law to translate educational information, marketing materials or even product packaging,” said Rimalower. “Successfully managing all of that requires a combination of the latest Web-based tools with the expert human touch that our team provides.”

About ISI

ISI enables successful communication through full-service language and localization solutions, from a global team of linguists deeply rooted in the cultural and technical nuances of virtually every language used in business.

With $18, a blue blazer and a yellow VW, George Rimalower started translating in the ‘70s back when the typewriter was high-tech. He founded ISI Translation Services, Inc., in 1982 and was joined by his wife Cathi in 1986. Today, ISI is known worldwide for combining the latest technology with expert human touch at every stage – from project management to translating, editing, desktop publishing, proofreading and review – to enable successful communication in 100 languages and dialects. ISI serves a wide range of industries and organizations, specializing in healthcare, life sciences, pharmaceutical and financial services. ISI was one of the first to address the special linguistic and cultural needs of both non- and limited-English-proficient communities of the United States. ISI is based in Los Angeles, with hundreds of translators in the United States and worldwide.