Knowlagent Webinar Presents Five Customer Service Strategies for Creating Passionate and Loyal Consumers

Knowlagent, a leading agent productivity solution for the world’s 10 million call center agents, is hosting a free webinar, “How to Become a Company Customers Love and Can’t Live Without: Five Decisions of Beloved and Prosperous Companies.” The webinar is at 2 p.m. EST on Wednesday, Nov. 9, 2011. Register at http://bit.ly/ph6l2t.

Jeanne Bliss, author and founder of CustomerBliss, and Knowlagent CEO Matt McConnell, will present behind-the-scenes call center secrets within the walls of “beloved” companies. They will uncover the strategies companies put into practice to ensure customers can’t live without them.

Attendees will gain insights into how to:

• Make decisions to thrive in good times and bad
• Learn the impact of these decisions on customers and employees
• Understand how decisions and actions impact culture
• Become a reputable and profitable company

“Call center leaders are constantly striving to deliver excellent customer service to drive loyalty,” McConnell said. “In this webinar, attendees will learn the decisions companies such as IKEA, L.L. Bean, USAA and Zappos make to improve their customer experience, ultimately driving new customer acquisitions and enhancing existing customer satisfaction.”

Bliss is author of I Love You More Than My Dog, which presents best practices for companies to move from an “everyday” company to a “beloved“ company. She also helps leaders and their companies such as AAA, Ameritrade, Costco and Yahoo! create an actionable path for driving the customer loyalty commitment into business operations. Bliss was previously chief customer zealot at Lands’ End before founding her own company - CustomerBliss.

Knowlagent partnered with Bliss and industry experts Greg Levin and David Butler to form the Productivity Plus Panel consisting of webinars, executive roundtables and a blog at http://knowlagentblog.com. The trio and McConnell share knowledge based on their experiences and what they have observed in hundreds of call center environments around the globe in each of these outlets.

Butler’s presentation, “From Boot Camp to Teamwork: How to Create a Positive and Profitable Call Center,” is available here, while Levin’s webinar “A Customer-Centric Approach to First Call Resolution,” is located here.

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About Knowlagent

Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. More than 300,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.