LiveOps Forms Strategic Alliance with Concentric Cloud Solutions: Concentric to Add LiveOps Platform to its Product Offering

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that it has formed a strategic alliance with Concentric Cloud Solutions, which has added LiveOps Platform to its Cloud Voice service offerings targeting small and medium businesses.

The new Concentric Cloud Contact Center service integrates the cloud-based LiveOps Platform and Applications with the Concentric enhanced telephony services network. The solution provides the ability to quickly enable multiple communications channels including voice, chat, email and social media over a single platform and tighter integration with cloud-based CRM databases. In addition, the flexibility of a cloud contact center gives organizations the ability to scale up or down quickly to address near real-time business demands.

“The alliance with LiveOps aligns perfectly with the accelerated pace of cloud adoption,” said Peter Papavasiliou, Chief Marketing Officer for Concentric Cloud Solutions. “Our clients are implementing cloud solutions for their affordability, ease of use, flexibility, reliability and scalability. All of these attributes are critical to the contact center especially for small- to medium-sized companies. We are well-positioned with LiveOps to offer our clients a leading end-to-end solution.”

The solution is well-suited for companies in the retail, insurance, high-tech and financial services industries. Within a matter of weeks, rather than months, companies can deploy valuable contact center applications such as cloud-based screen recording, call flow authoring, multichannel and social media capabilities, and have the ability to provision state-of-the-art functionalities to a distributed workforce.

“A majority of our clients are in industries where their customers expect high quality service across multiple communications channels. With our integrated solutions, we are able to deliver flexible and affordable pay-as-you-go service,” said Mark Westover, Senior Vice President, Corporate Development & Operations for LiveOps. “We greatly value the alliance and look forward to our mutual success.”

About the Alliance: Concentric-Cloud Solutions Powered By LiveOps

This relationship was created specifically to enable small- and medium-sized companies the opportunity to benefit from high-quality cloud contact center solutions without all the upfront and ongoing maintenance costs typically associated with traditional call center infrastructures. The combined go-to-market cloud contact center offering called the Concentric Cloud Contact Center integrates the cloud-based LiveOps Platform and Applications with the Concentric interactive telephony network. The potential cost savings associated with the cloud platform pre-integrated with a private telephony network are passed along to the customer, making this an ideal solution for small- to medium-sized contact centers. Clients also benefit from having a dedicated account team focused on cloud contact center solutions that has the added expertise in VoIP and network services.

About Concentric Cloud Solutions

Concentric Cloud Solutions, an XO Communications company, offers businesses advanced cloud-based computing, content acceleration, and cloud voice solutions. Through its cloud-based platforms and online portal, Concentric Cloud Solutions helps organizations simplify the procurement and management of critical infrastructure, accelerate application and web site performance, and improve interactive communications with customers. For more information, visit www.concentric.com. Concentric Cloud Solutions is also on Twitter, Facebook and LinkedIn.

About LiveOps, Inc.

LiveOps is the global leader in cloud contact center and customer service solutions. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Santa Clara, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com