mod. winspool.dvr

January 14th, 2004 - 04:35 pm ET by Keith | Report spam
When trying to print to a lexmark x63 from Microsoft Word,
I recieve the message that word will have to shut down.
There is a place that you can check to have it save and
restart. When I click on the space that will give info on
the error, it says error at winword.exe...mod
winspool.dvr.

I can print from web pages and word pad.
When trying to print from notepad or outlook I get the
message "this program has preformed an illegal operation".

I cannot even open the page setup without getting these
problems.

I have uninstalled and reinstalled office xp professional,
and the printer driver.

I am running windows 98.


Please help
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Replies

#1 PattyL
January 14th, 2004 - 11:42 pm ET | Report spam
First delete the contents of the spool folder:

Start Windows Explorer.
On the View menu, click Folder Options.
Click the View tab, click Show all files, click to clear the Hide file
extensions for known file types check box, and then click OK.
Browse to the following location:
C:\Windows\Spool\Printers
On the Edit menu, click Select All.
On the File menu, click Delete.
When the Confirm File Delete message appears, click Yes.
Quit Windows Explorer.

Restart the computer.

If this doesn't help, try clean booting.

How to Troubleshoot Using the Msconfig Utility with Windows 98
http://support.microsoft.com/?kbid(1965

I also suggest posting your question on a group that supports Winword. This
is where you find the experts in that particular product and they may have
other suggestions.

PattyL


"Keith" wrote in message
news:057b01c3dae6$626008e0$
When trying to print to a lexmark x63 from Microsoft Word,
I recieve the message that word will have to shut down.
There is a place that you can check to have it save and
restart. When I click on the space that will give info on
the error, it says error at winword.exe...mod
winspool.dvr.

I can print from web pages and word pad.
When trying to print from notepad or outlook I get the
message "this program has preformed an illegal operation".

I cannot even open the page setup without getting these
problems.

I have uninstalled and reinstalled office xp professional,
and the printer driver.

I am running windows 98.


Please help


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