MyLife.com Celebrates Milestones in Customer Care Excellence

Today, MyLife.com marks an important milestone in its story as the company celebrates the third anniversary of the opening of its world-class call center and the expansion of the Customer Care team. Providing a customer centric experience is a key operating principle for MyLife.com and is one of the reasons why its member base has grown to more than 60 million worldwide. This commitment has driven MyLife.com to continuously improve its groundbreaking social media hub, which simplifies and enhances the lives of people on both multiple social networks and with multiple email accounts. MyLife.com’s solution provides a central dashboard that helps make valuable new connections, manage communication and monitor online information—all in one place.

The Customer Care team, which operates through MyLife.com’s partner Alta Resources, thrives under the direction of Aaron Taylor, Vice President of Customer Care, Jim Taraba, MyLife’s Program Director and Steve Seidl Alta’s Managing Director. The team’s unprecedented success include these key record-breaking achievements:

• Top Workplace in Orange County – 3 Consecutive Years
• Highlighted as a Case Study on “World Class Customer Care” for the American Teleservices Association
• Contacts Handled Annually: 774,640
• Six Sigma Certification

“Without a doubt, the Customer Care team has enjoyed many milestones, but our most notable successes aren’t numbers or statistics. They come when we succeed in connecting people together,” commented Aaron Taylor, Vice President of Customer Care. “Our most outstanding success stories happened when our representatives engage and interact with our customers and lead them to a successful outcome. Our over mindset of customer centricity spells the difference between ‘Customer Service’ and ‘Customer Care’ and is at the core of each and every customer interaction.”

“Delivering a great customer experience is vital to everything we do at MyLife. I am so proud of our entire Customer Care organization, from those who communicate with our customers on the phones or over email, to the executive team that leads them to success every day,” said Jeffrey Tinsley, CEO and founder of MyLife.com. “Not only do we provide valuable solutions to consumers to help them curate their digital lives, but we also give them the support and education they need to be successful with those tools. It's an honor to recognize the relentless work of the people who make it all possible.”

About MyLife.com, Inc.

MyLife® is a revolutionary site designed to simplify and enhance your life. You can manage your communications across all your social networks and email accounts securely and conveniently on one dashboard. You can monitor your online identity, including Who’s Searching for You™, and you can make new personal and work connections by searching over 700M profiles you won’t find anywhere else. All in one place. MyLife.com is based in Los Angeles. For more, visit www.MyLife.com.