In my travels on the airlines, I must say I have had NO trouble with them. The agents and crew I have had experience with have been more than helpful.
That being said, there can be screw-ups and this musician put it to words.
Read below and enjoy the pretty well written song!
From an email I received.
A musician named Dave Carroll recently had difficulty with United Airlines.
United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent
over 9 months trying to get United to pay for damages caused by baggage handlers to his
custom Taylor guitar. During his final exchange with the United Customer Relations Manager,
he stated that he was left with no choice other than to create a music video for you tube exposing their lack of cooperation. The Manager responded: "Good luck with that one, pal."
So he posted a retaliatory video on YouTube. The video has since received over 6 million hits.
United Airlines contacted the musician and attempted settlement in exchange for pulling the
video. Naturally his response was: "Good luck with that one, pal."
Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product
recognition from the video that has led to a sharp increase in orders.