How important are customer surveys?

"To address the loyalty question, consultants often persuade companies to spend time and money trying to ensure that they know precisely how pleased their customers are. Theoretically, this is vitally important information. Empirically, ...

Message posted on the January 5th, 2012 - 10:35 AM ET

Ixia Helps Contact Centers Improve Customer Service With Increased Network Reliability

New Ixia Chariot Contact Center solution proactively validates and hardens critical customer service infrastructure to prepare for peak seasons and the inevitable TDoS attack.

Press published on the May 14th, 2013 - 6:30 AM ET

CSG International Predicts Characteristics of the Future Cable Customer

New Solution Empowers Cable Operators to Automate Personalized, Multi-Channel Customer Care.

Press published on the May 17th, 2012 - 9:00 AM ET

Vivint’s Canadian Customers Praise Company’s Award-Winning Customer Service

Vivint Customers Appreciate Fast Response Time and Detailed Instructions During Equipment Installation Company Won Numerous Awards in 2011 for Customer Satisfaction.

Press published on the February 13th, 2012 - 7:00 AM ET

Research and Markets: Customer Experience in the Connected World - Realising the Connection between Customer Experience and Profitability

Research and Markets (http://www.researchandmarkets.com/research/0d2235/customer_expereinc) has announced the addition of TM Forum's "Customer Expereince in the Connected World" report to their extensive offering of ...

Press published on the October 20th, 2011 - 6:48 AM ET

Axway and OneHealthPort Discuss How the Thin Layer Approach Benefits the HIE Marketplace

HIMSS and Axway, the Business Interaction Networks company, are hosting a webinar entitled, “Thin is In – How the Thin Layer Approach Benefits the Health Information Exchange (HIE) Marketplace.” The webinar explores ...

Press published on the April 13th, 2011 - 6:00 AM ET

Customer Experience Suffers As Organizations Make Inconsistent Use of Analytics, Accenture Research Finds

Intuition Still Reigns over Fact-Based Decision Making When It Comes to Customer Engagement.

Press published on the May 5th, 2011 - 5:00 AM ET

TeleTech Foresees New Standards for Building Customer Trust as the Driving Force for the Future of Customer Experience Management

‘Extreme Trust’, the New Book from TeleTech’s Peppers & Rogers Group, Highlights the Changing Nature of Customer Engagement in Light of Shifting Consumer Expectations.

Press published on the April 26th, 2012 - 6:05 AM ET

Microsoft Customer Service - There is non.

I was so annoyed with how Microsoft and it's programming and how it ha tempered with my system, and had started to mess with the things I wan to do - by shoving unsolicited warning in my face every time I wanted t open an image I had saved to my ...

Message posted on the January 17th, 2009 - 5:35 AM ET

How do I get the sales invoice to print customer tele numbers

I cannot get my customers phone numbers to print on the invoices, even though they are clearly there whilst the invoice is being raised !!!! Can you please advise on what I need to do to get them printed on there as they are an important part of ...

Message posted on the March 25th, 2009 - 2:08 PM ET

Micro$haft admits failure on Windoze 8

I told you that Windoze 8 was a flop when MacroShaft fired the guy responsible for it last year. I'm still seeing people downloading several versions of Win-98 on bit torrent. I was even seeding a few of them this past weekend. = May 7, 2013, ...

Message posted on the May 7th, 2013 - 8:23 AM ET

[News] [Rival] Microsoft's Latest Abuse of Competition May Lead to Prosecution

Hash: SHA1 Judge Won't Dismiss Antitrust Charges Against Microsoft For Breaking 3rd Party Xbox Memory Cards ,-[ Quote ] | You may remember back in October of last year | that Microsoft publicly warned Xbox users who | were using 3rd party memory ...

Message posted on the May 3rd, 2010 - 10:18 AM ET

[News] Microsoft-occupied British Library Fights Against Open Access, Spreads DRM

Hash: SHA1 When the British Library “improved electronic access with DRM” ,-[ Quote ] | Scraped from British Library site without | permission into Arcturus I have found the | point in time when the British Library | [changed or ...

Message posted on the May 13th, 2010 - 2:49 AM ET

Need help with please..

Hi all I have 20k rows representing a whole year of activity of delivering into 5 DC's. What I need to do is get a figure of how many of these DC's got there delivery's on time. Now, drivers may visit the same DC more than once a day, and may have ...

Message posted on the July 23rd, 2012 - 5:45 AM ET

how important customer