TeamViewer: You’ve Come a Long Way, Daddy

TeamViewer®, one of the world’s most popular providers of remote control and online meetings software, today announced the findings of its survey of over 2,000 American adults aged 18 and older, conducted online by Harris Interactive in May. The survey, which was aimed at finding out how America’s fathers interact with technology, found that 93% of Americans believe there are times when Dads think they are the family tech “expert,” when in reality, the family members go to someone else when they have a computer problem or other technical issue.

Although 65% of Americans said that it is male family members who are most often considered the family tech “expert” when there is a computer problem or other technical issue in the home, it’s not the father who comes out on top – 42% of Americans say it’s actually the son or grandson. Conversely, just 11% say the responsibility usually lies with the daughter or granddaughter.

And this is great news for Dads who want to breathe a sigh of relief this Father’s Day. When asked what would make it hard for family members to get help from the family tech expert with these issues, a number of challenges were raised from simple embarrassment to the reality that people are often traveling or away. Fully 84% said there are things that make it hard for them to get help from the family tech “expert,” including:

• The family tech “expert” is not at home when the problem occurs – 36%
• The family tech “expert” is often too busy for time-consuming problems – 30%
• The family tech “expert” lives too far away – 23%
• Some people may not want other family members seeing their personal files – 21%
• Some computer problems have embarrassingly simple solutions so family members are shy about asking for help – 19%

“These findings demonstrate that help isn’t always nearby when a computer problem crops up in the household,” said Holger Felgner, General Manager at TeamViewer. “TeamViewer 7 gives families the freedom to receive support from any distance and from any computer, laptop or mobile device, no matter which member of the family is considered the expert. So the next time you have a computer problem and help is not nearby, simply use TeamViewer to connect your computer with your family expert and let him or her fix your problem.”

About TeamViewer

Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication and collaboration. Available in over 30 languages, TeamViewer is one of the world’s most popular providers of remote control and online meetings software. More information: www.teamviewer.com

© 2012 TeamViewer GmbH. All rights reserved.

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Survey Methodology

This survey was conducted online within the United States by Harris Interactive on behalf of TeamViewer from May 21-23, 2012 among 2,212 adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact Tom Carpenter at tom.carpenter@grayling.com.